Communications Services

Business Telephones

From affordable entry-level phones to products that deliver advanced applications to the desktop, Shic offers a broad range of analogue, digital and IP phones, Wireless and Video phones, consoles, conference room phones and other peripherals.
Building on a legacy of success at the desktop, the Shic range of phones combine the ergonomics, feature-richness, and voice quality users expect.

Customer Interaction Solutions

Shic’s Customer Interaction Solutions help businesses meet and exceed the service level expectations of their customers, while driving employee productivity and controlling operational costs. Whether you have a large, virtual contact centre with multiple sites, or are simply looking for a more efficient way of sharing calls amongst a team, Shic has the solutions you need to manage and grow your business.

Conferencing and Collaboration

Shic’s Conferencing and Collaboration portfolio includes a wide range of solutions to help your business become more efficient, more productive and ultimately more profitable. This includes unified communications clients, audio, web and video conferencing solutions as well as computer telephony integration.

Wireless

Workforce mobility is an essential component of today’s enterprise. With Shic’s range of wireless IP telephones, organizations can extend the reach of their communications network, improve customer service and enhance overall team effectiveness.
In addition, applications are available for iPhones, Android and Windows phones for seamless integration into the PABX infrastructure.

Management and Reporting

Shic’s management and reporting solutions afford today’s businesses maximum control over their telephony costs through easy-to-use administration and reporting systems. These solutions include monitoring and controlling of telecommunications spending to network monitoring, alarm handling and troubleshooting.

Support Services

Deploying business critical systems and solutions isn’t enough. You need to ensure that they are continually maintained to the standards you require to run your business processes effectively. At Shic we provide a comprehensive set of services with Service Level Agreements tailored to your specific requirements, ensuring the long term success of your business critical solutions.