The first contact most customers have with your company is via the telephone. The manner in which a call is answered and handled, provides your caller with an initial experience of conducting business with you. Therefore the choice of PABX or Call Centre solution, suited to your particular business requirements, is a key success factor in your operations.
Shic Communications has many years of experience implementing and maintaining Siemens PABX and Call Centre solutions and is now also an accredited partner for the new, highly acclaimed, 3CX Windows based IP PBX system.
Depending on your specific operational requirements, Shic will recommend the most cost effective and efficient solution for your business.
However, a successful PABX / Call Centre implementation is not solely dependent on the actual product, but also on the total solution. This includes the choice of telephones and end user devices, Telkom and other Service Provider options, project management, installation, training, commissioning and ongoing maintenance service. This all forms part of the total solution provided by Shic.
Why choose Shic?
Shic communications was established in 2000 by Sue Berman, who has over 25 years experience in the PABX industry, both as a PABX Reseller and as part of the sales management team at Siemens.
The sales and administration staff at Shic are fully trained on all products and services – their combined knowledge and expertise in both the communications and IT fields, ensures that every solution is customised to your specific requirements and successfully implemented with minimal disruption to your business.
Shic is also an approved Telkom External Sales Agent, thereby ensuring that all Telkom applications and procedures are handled promptly and efficiently.
Installation, maintenance and technical support of the 3CX system is provided by Shic in association with HD Telecoms, accredited 3CX technical partners and for Siemens systems by certified Siemens technicians.
Since inception, Shic has delivered hundreds of successful communications solutions and is well established as a leading reseller of PABX’s and associated business communications products and services.
The Shic value proposition – Choices, Value, Evolution
Shic offers you a choice of products and solutions to meet your particular business requirements, at an affordable price with innovative financing options. The complete solution is implemented with minimal risk and disruption to your business, with the assurance of ongoing support and security into the future by a team of highly trained and experienced professionals.
If you would like to find out more about our services, please contact us!